Explore detailed information about lodging, participant training, bike rentals, buses, meals and more at Face of America.
Face of America Program Logistics
Enjoy the Ride
Face of America is fully supported with manned rest stops every ten to 15 miles providing food, drink and porta-potty facilities. Ride marshals on bicycles will help athletes as necessary along the routes, and moto teams on motorcycles will help insure rider safety. Sag vans with trailers travel with the riders, offering a temporary rest when an athlete is tired or is having mechanical issues. Trained mechanics are available to provide assistance for simple mechanical repairs at rest stops.
Riding from Arlington to Gettysburg
Our 112-mile Face of America route begins in Arlington, Virginia. Riders will travel north through the city past the Pentagon and Fort Meyer, through Arlington National Cemetery and the Chesapeake & Ohio Canal National Historical Park along the Potomac River, finishing on Saturday in Frederick, Maryland. On Sunday, riders continue their journey north past the quiet, picturesque farms of northwestern Maryland and southern Pennsylvania, pedaling the final miles through the historic Civil War battlefield at Gettysburg.
Here are maps for our 2019 route (note that the route may change owing to local road conditions).
Day 1: Saturday, May 4
Start Time: 7:00 a.m. | Rest Stops: 4 | Miles: 55.9 | Elevation Gain: 2,924 Feet | Elevation Loss: 2,668 Feet
Day 2: Sunday, May 5
Start Time: 6:45 a.m. | Rest Stops: 3 | Miles: 56.0 | Elevation Gain: 2,070 Feet | Elevation Loss: 1,816 Feet
Total Route Statistics:
Miles: 111.9 | Elevation Gain: 4,994 Feet | Elevation Loss: 4,484 Feet
Please note these maps are an overview of the course as permitted for our 2019 ride. The route will change up until the day of the ride. All riders are reminded to follow the pace car to avoid making a wrong turn.
Adaptive Athlete and Caregiver Registration
Adaptive military veterans, civilians and first responders must complete our online rider qualification questionnaire prior to registering. Successful applicants are invited by direct email message to begin their registration process.
There is a $25 non-refundable registration fee for adaptive athletes and a $250 fundraising commitment. Caregivers have a $50 non-refundable registration fee and a $100 fundraising commitment. This commitment is firm – you must meet or exceed this amount by our commitment deadline to participate.
Registration for adaptive athletes and medically-required family caregivers is currently underway. Athletes who complete our application following the reaching of our registration category maximum will join our adaptive athlete waiting list. Waiting list athletes will be invited by email to register when openings occur owing to athlete withdrawals for medical reasons, official orders or other unexpected causes.
Adaptive athletes must complete their online registration by specific deadlines, depending on the date of their acceptance to the ride. Failure to register within this specified period of time will result in the invitation being withdrawn.
Adaptive Athlete and Caregiver Benefits
Participating adaptive athletes receive several benefits as a part of their registration.
- First-year athletes and registered caregivers who live outside the greater Washington D.C. metropolitan area are eligible for transportation assistance to and from the starting city for a first-year athlete and a registered caregiver. This assistance includes gas reimbursement for athletes who choose to drive their own vehicle, or airline reservations for athletes who live within the continental United States, Puerto Rico and Canada. Athletes attending their second or greater Face of America are responsible for their own transportation arrangements and costs.
- Double-occupancy lodging for the athlete and a registered caregiver is provided for Friday and Saturday evenings. Thursday or Sunday evening lodging is the responsibility of the athlete, unless required for first-year adaptive athlete transportation reservations. Lodging costs for additional room guests is the responsibility of the athlete, as are any additional costs such as parking, room or restaurant service and Internet service.
- Provided meals include dinner Friday evening, breakfast, lunch and dinner on Saturday, and breakfast and lunch on Sunday.
- Bicycle, recumbent and hand cycle rentals for adaptive athletes are available at no cost. Please reserve with our bicycle rental coordinator, who will contact each athlete for rental preferences.
- Shipping of bicycles for athletes traveling may use the BikeFlights service. Athletes must live within the United States and cover packing and shipping box costs.
Adaptive Athlete and Caregiver Participation Requirements
Adaptive athletes are defined as any athlete who lives with a disability. This includes loss of limb, paralysis, blindness, deafness, Post-Traumatic Stress, Traumatic Brain Injury, and other injuries or conditions created by illness, accident, or work conditions and circumstances, as well as medical conditions by birth. Participation is not limited to military veterans.
Caregivers are medically-required individuals who provide daily living assistance to an adaptive athlete. This is a non-riding registration category. Proof of medical need must be submitted to World T.E.A.M. prior to registration, in the form of a letter from the athlete’s physician or clinician. Caregivers may ride in the designated caregiver shuttle on Saturday and Sunday, arrange for a rental car, or use their own private vehicle. Caregivers who wish to ride must register in the appropriate category and meet that category’s fundraising commitment.
For all Adaptive Athletes
- Rooms at Face of America for accepted adaptive athletes and qualifying, registered caregivers will be reserved by the World T.E.A.M. lodging committee.
- World T.E.A.M. will pay for double occupancy rooms (roommate) for Friday and Saturday nights only.
- Athletes requiring single occupancy for medical reasons must specify in the registration process.
- Using email, World T.E.A.M. will notify the athlete and qualifying caregiver of the lodging reservations prior to the event.
- Any accepted first-year athlete and caregiver using our travel arrangements may be entitled to an additional night(s) after receiving a written request and review by the travel committee.
- All athletes and caregivers who wish to spend additional nights beyond Friday at the host hotel in Arlington may do so at their expense. The reservation must be made directly by the athlete, as World T.E.A.M. will not make these arrangements.
- Any athlete traveling with a companion (or companions) that is not an approved caregiver will be responsible for half the price of each hotel night. World T.E.A.M. will reimburse after the athlete submits a hotel invoice for the room charges.
- World T.E.A.M. will provide shuttle service between the Saturday ride ending/Sunday start and the host hotels in Frederick.
Our Lodging Committee contact:
- Howard Hill – phone 855-987-8326 x 6
For First Year Adaptive Athletes
- Returning athletes in their second or greater year are not eligible for World T.E.A.M. transportation assistance.
- All air travel arranged and paid by World T.E.A.M. must be confirmed by March 31. There are no exceptions to this policy.
- Only valid caregiver letters will be accepted for transportation arrangements; they must not be expired. Caregiver name and letter must be submitted no later than one week after contact by the transportation team.
- If a caregiver is added after a flight is booked for an athlete, we cannot guarantee they will be placed on the same flight.
- Additional family members or friends air transportation is the responsibility of the athlete.
- Any changes to an air reservation after it has been made will be at the expense of the athlete. This includes missing a flight and rescheduling.
- Valid credit card information must be provided at the time of reservation confirmation. Without this account information, the reservation will not be made.
- The provided account will only be charged if the athlete does not participate in Face of America and does not offer a letter from a physician citing a valid medical reason for not traveling. Official military orders are also accepted as a reason for not attending.
- Athletes who provide an invalid account or insufficient funds may provide reimbursement to World T.E.A.M. by check or money order. Those who do not may be suspended from future participation in World T.E.A.M. events for a minimum of one year.
- If athlete does not specify seat preference, or equipment they’re traveling with prior to the reservation, it will be at their discretion to contact the airline for a change.
- Upon request, World T.E.A.M. can provide a PDF-format guide to traveling with a bicycle or handcycle.
- Upon request, World T.E.A.M. can provide a letter that may assist with airlines in avoiding potential bicycle fees.
- The BikeFlights shipping service is an option for our adaptive athletes. World T.E.A.M. will cover shipping costs through this service, but bike disassembly, packing, reassembly and box fees are athlete expenses.
- All athletes arriving into Reagan National Airport in Washington should use the courtesy shuttle service to the host Hyatt Regency Crystal City at Reagan National Airport. If for some reason this hotel service cannot be managed by the athlete (for those who are blind, etc.), notice must be given in writing prior to the event to the transportation committee to request special assistance.
- Athletes choosing to drive to the host Face of America hotel must confirm their intent in writing with the transportation committee no later than March 1. Following the completion of the ride, World T.E.A.M. will reimburse 30 cents per mile using Google Maps to determine the mileage to calculate the reimbursement amount. We will only reimburse up to the amount of a comparable round trip airline ticket. Tolls, meals and other expenses on the drive are not reimbursable.
- Reimbursable travel expenses do not include the following:
- Highway, bridge and ferry tolls
- Car, RV or trailer rentals
- Meals, snacks and beverages during travel
- In-flight entertainment
- Seat upgrade fees
- Baggage fees
- Airport or hotel parking fees
Our Travel Committee contact:
- Mary Ann Rosolino – phone 631-439-4600, x 154
Athletes and Volunteers
Participating Face of America athletes and volunteers can check-in at ride registration on Friday afternoon, May 3 at the Hyatt Regency Crystal City at Reagan National Airport in Arlington, beginning at 12 noon. From the hotel lobby, descend by escalator or elevator one level and watch for the tables and Face of America banners. At check-in, athletes will receive ride jerseys, gift bags, ride bibs, and numbers for bikes. Registered volunteers will receive t-shirts during their check-in. Participants must check-in in person, owing to a paper liability waiver that must be signed.
There is a check-in period Saturday morning at the same location in the Hyatt Regency, beginning at 5:30 a.m. and ending at 6:30 a.m.
All bicycles, hand cycles and recumbent bicycles to be ridden by Face of America athletes should be inspected for proper working and safety prior to the ride. Trained mechanics will be available to inspect bicycles Friday afternoon and Saturday morning at the Hyatt Regency Crystal City at Reagan National Airport. Mechanics can make minor adjustments to bikes, but do not plan on having them undertake major repairs – please have this task completed prior to arrival.
Bike inspections are not mandatory, but be aware that if your bike is not in good condition and you become disabled along the route, you will ride the sag van to the next rest stop for a mechanic to assist in repairs.
Athlete bicycles may be left overnight in a secure storage room at the host Hyatt Regency hotel, even if you are not spending the night as a guest.
Rental bicycles will be available for pick up at the hotel for those athletes who have made prior reservations.
Excepting our adaptive athletes, overnight lodging reservations and payment at Face of America are the responsibility of the athlete. Adaptive athletes will be contacted directly by our lodging coordinator to make lodging arrangements.
World T.E.A.M. will transport by box truck participants’ small overnight bags from on Saturday to Frederick. On Sunday, the trucks will transport bags to Gettysburg and then back to Arlington. Be sure to clearly identify your bag with your name and address for ease in collection at each overnight stop. Bags are collected early each morning – look for the loading area. Bags may also be collected in Gettysburg Sunday afternoon for those riders who are not returning to the start following the ride.
Note that most properties have a reservation deadline of April 6 (or as noted in the list below). Reservations made after this date will be at the standard room rate for the property.
Host Lodging Properties
The Friday night host hotel for the 2019 Face of America is the Hyatt Regency Crystal City at Reagan National Airport. Located at 2799 Jefferson Davis Highway in Arlington, Virginia 22202, the hotel offers complimentary in-room high speed wireless Internet service. The hotel also has an outdoor pool and deck, 24 fitness center, and onsite restaurants. Face of America participants can receive a special discounted lodging rate by booking rooms online at the dedicated Face of America reservation site. The deadline for reservations is April 2, 2019. If you need additional assistance, please contact the Hyatt Regency at at 877-803-7534. If the group rate is no longer available, prevailing rates may be offered for some or all of your dates.
There is a complimentary guest shuttle to and from Reagan National Airport every 20 minutes from 4:40 a.m. to midnight. The shuttle picks up at A Terminal at the marked Hotel Shuttle stop, and at B & C Terminal Arrivals, Door 5 and Door 9. Distance is one-half mile. There is also a courtesy Hyatt Metro Shuttle from the Crystal City Metro Station every 30 minutes from 6:00 a.m. to midnight Monday through Friday, and from 7:00 a.m. to midnight Saturday and Sunday.
The Hyatt Regency offers guests Valet Parking only. For Face of America guests, there is a $10 discount on the valet parking daily rate of $40. Adjacent to the hotel at 2711 Jefferson Davis Highway is a PMI parking garage, offering a self-parking rate of $25 per day. Another PMI garage is at 2600 Crystal Drive. The rate at this garage is $10.00 after 5 p.m. on Friday and $25.00 per day. The garage opens at 7:00 on Saturday a.m., and is right at the starting line of the ride. At 2800 Crystal Drive, just south of the hotel, is another smaller lot, offering a rate of $8.00 per day. Be aware some lots are self-service and accept only cash. Some are not open for entry or exit on weekends. We encourage reserving parking prior to arrive to guarantee a spot.
For Saturday evening in Frederick, there are several hotel properties in the same region of the city that host participants. Shuttle vans provide access to each following the ride conclusion on Saturday afternoon, and then shuttle service to the ride start on Sunday morning.
Be aware that lodging fills very quickly in Frederick owing to other local events. Make your room reservation early for the best selection of properties.
Be aware that some properties may ask for two nights minimum. Rooms at the Hilton Garden Inn are reserved for our participating adaptive athletes – our athlete lodging coordinators will reserve rooms for these participants.
Here is a listing of available properties in southern Frederick – those with the red rider logo are included on the Face of America shuttle routes.
5311 Buckeystown Pike, Frederick MD 21703
4950 Westview Drive, Frederick MD 21703
7300 Executive Way, Frederick MD 21704
Reservations: 301-668-7272 (Reference Face of America block)
Block reserved for World T.E.A.M. moto team/marshals/drivers
7310 Executive Way, Frederick MD 21704
Reservations: 301-668-4600 (Reference Face of America block) $109
Fairfield Inn & Suites
5220 Westview Dr., Frederick MD 21703
Reservations: 800-228-2800 or 301-631-2000
Country Inn & Suites
5579 Spectrum Dr., Frederick MD 21703
Reservations: 800-830-5222 or 301-695-2881
5230 Westview Dr., Frederick MD 21703
Helpful Lodging Tips
To avoid any surprises during your overnight stays in Arlington and Frederick, here are some helpful tips:
- Make your reservations early.
- Provide a valid credit card to the hotel reservations to hold your room reservation.
- Contact the hotel directly to cancel your room reservation if you should decide on alternate accommodations or if you choose to not participate. Please note that many hotels require a 30-day cancellation notice, unless a room has been confirmed to an individual credit card. When a room is confirmed, cancellation is possible much closer to the event. World T.E.A.M. is not responsible for canceling reservations or paying for rooms reserved by a rider.
- ADA compliant rooms may not be booked by calling the hotels or by booking online. These rooms have been reserved for Face of America and reservations for adaptive athletes are made through direct consultation with the World T.E.A.M. adaptive lodging coordinator.
- Contact the Frederick hotel of your preference to make your room reservation for Saturday, May 4, 2019. Specify whether you need one bed or two beds, and how many people will be staying in the room. Also indicate smoking or non smoking preference.
- There will be secure overnight storage for bicycles in Arlington and in Frederick. Bikes may be checked in for overnight storage following bike inspection.
- Lodging properties in Frederick are mostly within a short walk or ride from the Saturday ride finish/Sunday start. World T.E.A.M. shuttle vans will transport riders to and from their hotels in Frederick.
The Face of America includes plenty of food for participants. In addition to food and drink provided at each rest stop, athletes will enjoy the following meals as a part of registration:
- The Friday evening dinner is open to all registered athletes and invited volunteers who make a free online reservation to attend. Your reservation must be made by Thursday, April 25 to be included in our dinner list. Riders with food allergies and special dietary needs should be aware that special food items are limited. Important announcements and instructions for the following day’s ride are presented at the dinner. Additional meal tickets for family members and guests can be purchased online through the Face of America store. Be aware that no dinner tickets will be available for purchase at the door.
- Quick breakfasts available at each morning’s ride start are mostly cycling foods – breakfast sandwiches, muffins, fruits, coffee, juice, etc. Some hotels in Frederick have in-house restaurants offering full breakfasts for Sunday morning; most offer complimentary breakfast items for guests such as fruit, cereal and coffee. Check with your specific hotel to see what is offered.
- Quick food for athletes is available at the midway rest stop on Saturday. Usually, this consists of a selection of submarine sandwiches, chips, a cookie and a drink. Your wrist band is your ticket.
- Registered adaptive athletes and their caregivers can reserve a Saturday evening dinner voucher for The Garden Grille & Bar at the Hilton Garden Inn in Frederick. Reserve your meal voucher online; the voucher will be included in your packet picked up at athlete check-in on Friday in Arlington. The deadline for reservations is Thursday, April 25.
- The Sunday post-ride meal in Gettysburg will be roasted chicken with a variety of beers. All participating athletes and volunteers are invited to participate. Additional meal tickets for friends or family members can be purchased through the Face of America store.
All registered participants receive the commemorative Face of America 2019 cycling jersey at athlete check-in Friday afternoon or Saturday morning.
Our official jersey provider, Athlos Sports, offers a club cut jersey from the Athlos Squad One Collection made for comfort (see the sizing guide to determine your best fit). Athlos custom sports apparel offers the latest and best materials and technology. The jerseys are designed to not only look fantastic, but perform according to your level of need. Here are some details:
- Performance delivered with a sport fit. Look great, feel great, and achieve that personal milestone.
- H2 Zero (non pick) high moisture management
- 3 rear-positioned racer pockets offer secure storage and easy access
- Full zip raglan sleeve
- Silicone gripper waist
Participating Chairman’s Club athletes also will receive their choice of our matching Face of America Gettysburg cycling shorts or bib shorts. These shorts are not available for purchase separately and are exclusive to our Chairman’s Club. Interested in upgrading to our Chairman’s Club? Contact us for more information.
Sunday Gettysburg to Start Participant Buses
Face of America participants who are not being met by friends or family in Gettysburg should reserve free return bus tickets to the Hyatt Regency Crystal City at Reagan National Airport in Arlington. These tickets can be ordered at the time of registration or by email request. Space on these buses are limited to registered participants, adaptive athlete caregivers and volunteers.
Buses are scheduled to depart from the ride finish in Gettysburg at 3:00 p.m. on Sunday, May 5. Depending on traffic, buses will arrive at the host hotels in Arlington between 5:00 and 5:30 p.m. Do not schedule outgoing airline departures for Sunday evening earlier than 8 p.m. if you are taking the bus.
Be sure you are getting onto the correct bus and loading your overnight bag onto that bus since there are also buses for teams going to other destinations. Bikes will travel in one of the box trucks or a trailer – these vehicles leave earlier than the buses. Make sure you are loading your bicycle or hand cycle into the correct truck to avoid any surprises!
Saturday Evening and Sunday Morning Frederick Participant Shuttles
Face of America participants arriving in Frederick, Maryland on Saturday afternoon may take advantage of our free shuttle service from the ride conclusion at the Flying Dog Brewery to many of the nearby lodging properties. Early Sunday morning, these same shuttles will transport athletes to the ride start at the Flying Dog, with service beginning at 5:00 a.m.
Friday Gettysburg to Arlington Participant Bus
Participants from the north and west who would like to leave a vehicle in Gettysburg for ease in departure on Sunday afternoon are invited to take the Friday late morning bus to the Hyatt Regency Crystal City at Reagan National Airport in Arlington.
A chartered bus will travel from the ride conclusion in Gettysburg direct to the Hyatt Regency in Arlington on Friday, May 3. This bus will depart Gettysburg at 11:00 a.m. and arrive at the hotel by mid-afternoon.
Tickets for this bus can be purchased online through the Face of America Store for $25.00. Tickets are not available at the door.
Participants of the 2019 Face of America ride can reserve quality bicycles for rental.
Participants can select between three rental agencies. All will deliver and pick up bikes at the Hyatt Regency Crystal City at Reagan National Airport in Arlington. Click on the agency name to visit their website and reserve your bicycle.
- Get Out and Go Tours
Contact: Tom Knoerzer
Telephone: 571-572-BIKE (2453)
Note: bike delivery to Arlington is at 4:30 p.m. Friday
When picking up your bicycle, bring your photo ID and a non-debit credit card. The participant must be present when picking up the bike to sign a liability waiver. If the rider is a minor, a parent or legal guardian will also need to be present.
World T.E.A.M. has partnered with BikeFlights to provide for secure shipping of bikes to and from Face of America for all athletes traveling by air.
With BikeFlights, athletes can pack and ship their bikes using a local bike shop in their community, then pick up their bike at the host hotel in Arlington. The host hotel can then ship the bike back home following the event.
Find a local bike shop to ship your bike and one at your destination city to pick up your bike. Many bike shops will disassemble your bike and pack it, then reassemble it when it arrives. Note that your shop will need to be available to deliver your bike to your host hotel, and then pick it up following the event conclusion for shipping home – this is your responsibility to arrange.
Many adaptive athletes have found they can ship their personal bike with them during air travel at no extra cost. Download and read our free PDF-format 2019 Air Travel Guidelines, providing helpful information about traveling by air with your bicycle or hand cycle.
Athletes will complete Saturday’s ride at a special ride celebration hosted at the Flying Dog Brewery in Frederick. Upon arrival, you can enjoy conversation, alcoholic beverages, and a quick snack from a food truck. Owing to Maryland State Law, entry into the Brewery serving area is limited to adults age 21 and over. They will have an entry checkpoint to review photo IDs.
Bikes can be stored in a guarded, secure tent at the Brewery overnight.
From the Brewery, there will be free shuttles departing every few minutes for the local hotels. Catch a shuttle immediately after the ride to your hotel to check-in and change before returning, or spend an hour or more relaxing and enjoying the Brewery with friends and colleagues before heading to your hotel and dinner. It’s up to you.
The Flying Dog is located at 4607 Wedgewood Blvd. in Frederick. Riders will start the Sunday route to Gettysburg from the Brewery bright and early the following morning.
Early in the afternoon of May 5, participating athletes will complete their 112-mile journey from Arlington at the historic Brown’s Ranch on the northwestern side of the Gettysburg National Military Park.
This beautiful 232-acre private farm borders the Military Park and is being preserved as a working agricultural property. During the July 1863 Battle of Gettysburg, the house on the farm was used as headquarters for Confederate General A.P. Hill, commander of the 3rd corps for General Robert E. Lee’s army.
Cycling into Brown’s Ranch from Windbriar Lane, off Fairfield Road, athletes will see ahead the historic farm buildings at the end of a long private driveway. After cycling beneath the Face of America archway, athletes will be welcomed to the Brown’s Ranch Barn Party and Roast, featuring fresh roasted chicken and a variety of beer, along with live musical entertainment from Famous Rumors. Riders are anticipated between 12:30 and 1:00 p.m. The ranch opens to family, friends and the public at noon.
Note that parking at Brown’s Ranch will be strictly limited to officially-designated vehicles, with family, friends, staff, and others parking along nearby Redding Lane, Diamond Hill Road, and Woodcrest Drive. ADA parking will be reserved on the street near the Brown’s Ranch entrance. Please leave Windbriar Lane and Boycott Drive open for cyclists to pedal through without having parked cars and foot traffic to negotiate. Carpooling is highly encouraged for participants who are not riding the scheduled buses to the Hyatt Regency hotel in Arlington, or to other destinations. Remote lot parking for visitors is at the Federal Communications Commission building, 1270 Fairfield Road, Gettysburg, PA 17325. You must walk or ride a bicycle to Brown’s Ranch from this lot.
Our Ready to Ride announcement distributed to all registered participants on April 22 will contain additional detailed information about Brown’s Ranch to help you navigate Face of America’s ride ending.
Participating teams in Face of America Gettysburg optionally can arrange for a family member, friend or colleague to drive a team support vehicle during the ride for the benefit of team members. The driver of this vehicle may register as a volunteer at no cost, selecting the Team Support Vehicle Driver interest. By doing so, they can help raise funds in support of their team.
The team driver or their designate must check-in at ride registration in Arlington on Friday, May 3 and receive a placard to be displayed in the vehicle’s right windshield. Meals are not included for team support vehicle drivers, but meal tickets may be purchased through the Face of America Store.
Team support vehicles are not permitted to drive within the peleton, or immediately following the riders owing to permitting regulations. They will need to take alternative routes to each stop. Registered team support vehicles will be provided designated parking areas at each rest stop, and at the ride beginning and conclusion each day. Parking fees are not waived or covered for support vehicles in Arlington.
Register your team support vehicle at no charge today.
Registered athletes who discover they are unable to participate in Face of America Gettysburg should be aware of the following policies and procedures.
- Written Notification. It is best to send notification by email message of your unavailability to participate, rather than simply not show at the event. Providing written notification allows World T.E.A.M. to invite or include an additional athlete if a category is otherwise filled. In addition, notification of a cancellation allows the organizers to not plan for your attendance.
- Refunds and Transfers. Registrations and applicable fees are non-refundable and not transferable to another participant. Donations are not refundable, but can be transferred to your team or to another athlete if requested.
- Commitment Charge. Athletes who cancel their participation or who do not show at the event following the cancellation deadline are subject to the commitment charge to their provided credit account.
- Physician and Official Orders Exemption. Athletes can avoid the commitment charge by providing a letter from their physician on the physician’s letterhead stating their inability to travel or to participate. Active-duty military members can avoid the commitment charge through providing a copy of their official orders.
- Adaptive Athlete Reservation Penalty. Adaptive athletes and registered caregivers who have non-refundable reservations with World T.E.A.M. for transportation, lodging or equipment rental may be subject to a penalty for cancellation or no show following the cancellation deadline. This penalty may be up to the value of their reservation(s) and will be applied to their credit card on file. This is in addition to any commitment charge.
- Jerseys and other gear. Athletes who cancel prior to an event or who are a no-show may request mailing of the event jersey or t-shirt by email message in the 30 days following the event. Other gear, such as goodie bags, may be available upon request. The athlete must have met or exceeded their fundraising commitment. Requested sizing may not be available.
- Virtual Participants. Athletes can optionally transfer their registration to the non-participatory virtual participant category rather than cancelling. Such transfers allows the athlete to continue to be a member of their team, with donations already received or arriving benefiting the team. This transfer does not allow a refund of the registration fee but does eliminate the fundraising commitment. No jerseys, food or other event benefits will be provided. Such requests must be received by email message no later than 14 days prior to the event start.