FAQ

Frequently Asked Questions

Have a question? We have answers.

World T.E.A.M. recommends using Microsoft Edge, Safari and Firefox for the Face of America website. Chrome can also be used, but it is not recommended as user plugin programs may create issues. Using older browsers, such as Microsoft Internet Explorer, are not recommended. It is also recommended to reach the site using newer operating systems, such as Windows 10 or the latest version of Android and Mac OS.

World T.E.A.M. encourages individual riders to join teams to participate in Face of America. Participants are not required to do so, however, and may register as individual riders.

Returning athletes and volunteers from previous Face of America events need to create a new user account, specifying a new user name and password. Old account information from 2014-2017 was not carried over to the new site. Account information from the 2018 Face of America is still valid.

If you already created an account for this year’s ride and forgot your password, you may request a password reset through our Login page.

Contact World T.E.A.M. by email and our team will attempt to make a correction or an addition within the registration software. We can add you to a team if requested. If you registered in an incorrect rider category, we will transfer your registration, but be aware some personalization to your online fundraising page may be lost in the process. Please be specific in your request.

Participant categories in the Face of America registration system have pre-determined limits according to the maximum riders allowed through our organization’s ride permits. If a particular category is missing, that means it has reached capacity. For some categories, waiting lists of interested riders may be established. Riders on waiting lists will be notified directly by World T.E.A.M. by email message if an opening becomes available. To add your name to the World T.E.A.M. Adaptive Athlete waiting list, complete our online questionnaire. We’ll select from this list as positions become available. Note that all adaptive athletes who are accepted for participation will receive an email message containing a private link to the registration page. Only by using this link will the category be available for selection.

Our Face of America registration and fundraising site uses coding cookies to remember previous visitors, so if you discover you are running into difficulties in registering online (or are having problems in donating to a rider), try clearing your Internet browser memory and cache. In most browsers, you can clear the history through the browser’s “Tools” or “Options” tab. Alternately, if you have more than one browser available on your computer, try using your alternate browser. This often happens when two or more participants use a single computer to register.

If you are adding content to your Face of America participant fundraising page, keep in mind that pop-up blockers may cause issues with the online software. If you have a pop-up blocker, disable it for the site.

Mozilla Firefox, Microsoft Edge and Safari are preferred browsers for the software. Google Chrome is not recommended, as plugins can create issues, and Internet Explorer older than version 10 can also have issues.

Also, there are limitations as to the digital images that you can post to your page. You can upload a 4MB image to your participant page, but be aware that the maximum pixel size for the image is 300 x 127. Anything larger than that will be rendered at 300 x 127 pixels when viewed in your participant center.

You can import contacts to your participant center to use in outgoing fundraising emails. Your page can be linked to your personal email account for distribution through Gmail, Yahoo, Outlook and AOL. Also, you may link your page to your Facebook account, allowing posting of stories to help in fundraising.

Your online Personal Center includes the capability to send email messages to an uploaded contact list. This service is helpful to help raise funds in support of your ride. Using a spreadsheet software program such as Microsoft Excel, create a list of your contacts that includes only these required fields: Email, First Name and Last Name (the column heads must exactly match the case shown). Add these headers to your columns and save as a comma-delimited (.csv) format file. Log into your Personal Center using your user name and password. Click on the Communications tab. From this tab, you can upload your contact file to your Personal Center using the Excel logo upload function (you can also import contact records from Gmail and Yahoo). When your file is uploaded, your records will appear in your main address book on the left. At this point, you can create your personal email communication – we’ve provided a few templates from which to choose. Select from your personal contact the records for distribution and click on the red send box in the lower right to mail. Prefer to mail directly from your own email program? Use the “Select Text” option to copy and paste.

If you are an athlete making your own air transportation arrangements to Arlington for Face of America, you should select a return flight home that leaves no earlier than 8 p.m.

The ride arrives in Gettysburg, about 120 miles to the north, at about 1:30 p.m. Return buses to Arlington leave between 2:45 and 3:00 p.m. Depending on DC area traffic, the drive will take 120 to 150 minutes. Buses return direct to the host hotel, and athletes traveling by air transfer to the hotel shuttle for the three minute drive to Reagan National Airport.

With additional time suggested for TSA screening at the airport, any flight scheduled prior to an 8 p.m. departure may be difficult or even impossible to make. Avoid air transportation stress by scheduling a later flight.

First-year adaptive athletes with disabilities and their registered caregiver from outside the Washington D.C. metropolitan region are eligible for transportation assistance in costs and reservations from World T.E.A.M. Returning adaptive athletes and caregivers are responsible for their own transportation arrangements and costs. For our first-year athletes, following completion of our online travel preferences questionnaire, our adaptive athlete coordinators will arrange your best transportation option, be it by private vehicle or by air, and ticketing at an agreed commercial airport for travel to and from Washington Reagan Airport. Gasoline reimbursement for travel by vehicle is set at $.30 per mile, the distance determined by Google Maps. Checks for gasoline are sent following the conclusion of the event.

World T.E.A.M. requires that all participant categories meet or exceed their listed minimum fundraising goal by the commitment deadline. If you have not met your category commitment, your credit card on file will be charged the remaining amount to meet your minimum. You can receive refunds to your credit card if additional donations arrive following the commitment deadline – please send an email listing the donations and amounts.

Many teams work together at Face of America to organize combined fundraising events in support of their team members. These include happy hours at local restaurants, comedy fundraisers, and more. For potential ideas and strategies, please visit our fundraising page. In addition to helpful forms for downloading and printing, you will also find a selection of tips and ideas for group and individual fundraising.

All registered athletes must meet their category fundraising commitment to participate. Teams are not permitted to combine fundraising raised by individual members. After April 1 and prior to the commitment deadline, however, team captains may submit an email request for the distribution of team funds raised in a group fundraising event or by direct team donation to specified team members to assist them in meeting their minimum.

Facebook users may decide to use Facebook’s fundraising option to raise funds in support of the event. Be aware, however, that such funds may take up to two months to be sent to World T.E.A.M. for processing. And, the funds are sent anonymously, that is, the check is provided with no identification as to the donors or the recipient fundraiser. If you decide to use the option, you will want to send World T.E.A.M. an email listing each of your donors, the amounts donated and the date of the donation. We’ll match this against the incoming check. Note that the donations are made to a nonprofit called Good Done Great, and so the receipt and acknowledgement is from this organization. In addition, Good Done Great takes a percentage of all donations, which is reflected in the amount credited to your account once the payment is received. By using your personal fundraising center, your donations will be credited immediately and without a loss of a service fee.

Incoming donations and sponsor support for Face of America primarily covers the event costs. This includes costs such as permitting, meals, rider jerseys, SAG wagons, rest stops, etc. If there are funds remaining following paying of all ride expenses, these are applied to upcoming inclusive World T.E.A.M. events across the country.

World T.E.A.M. is a federally-recognized 501(c)3 not-for-profit entity based in Holbrook, New York and incorporated in North Carolina. Detailed financial information about the organization, including IRS Form 990s for most years dating back to 1994, complete financial statements from 2010-2016, and annual reviews can be found on our organization’s financial page. Since we are a small organization with only a few staff members, in 2017, about 89 cents of every incoming dollar went directly toward supporting our sporting events and our participating athletes.

Participants who receive checks from donors in support of their fundraising should package and mail these to World T.E.A.M.’s national office in Holbrook, New York. Please include a note as to which fundraising account should be credited. All checks must be received no later than Wednesday, April 24 to be added to your rider and team fundraising commitment. After that date, please bring checks with you to rider check-in and registration. Our mailing address for donations is:

World T.E.A.M.
Face of America 2019
4250 Veterans Memorial Hwy, Ste 420E
Holbrook NY  11741-4020

Please note that checks are processed by our finance office in batches, and only twice weekly. So, please allow up to three weeks for processing and adding to your online fundraising page. Once the checks are entered, and are posted, you will receive an automated email listing the donation. Donors receive emailed acknowledgements only when they include an email address with their donation. Our non-profit organization mails acknowledgement letters for our larger donations, usually $250 or more.

Optionally, you may enter your checks as pledges on your fundraising site prior to mailing. Here is the procedure to enter your pledged checks:

  1. Log into your personal fundraising center.
  2. On your Overview tab, you’ll find a red box “Enter Gifts” in the lower left corner. Click on this.
  3. On the pledge page, select your donation pledge (if not one of the set amounts, type in the amount in the box).
  4. In the method of payment, click on the drop-down menu to the right and select “Check.”
  5. Enter the check number.
  6. If the donor wants to be on your Honor Roll, type in the name and click the box if you want to show the amount.
  7. Add the personal information where indicated. The fields with asterisks are required; if you want an acknowledgement to be sent at the time of the donation processing, enter the email. The full address should be entered for larger donations of $250 or more, as we will mail printed acknowledgement letters to donors.
  8. Click on the green submit button in the lower right.

Many larger businesses offer employees matching funds for charitable causes. If your company is one that offers matching funds, you will need to first work with your human resources office to arrange for the corporate donation. Often, the company or their corporate giving partner will contact World T.E.A.M. to inquire if a donation has been made and to confirm the dollar amount. Once we have confirmed, the matching donation will be mailed to us within a month or six weeks. We can credit your account once the donation has been received, but you should continue to monitor.

Owing to room availability in Arlington and Frederick, participants should make their room reservations as soon as possible for the best selection. It is recommended your reservation be made by early February if possible. A complete list of lodging properties in Frederick, as well as our host hotel in Arlington, can be found on our Event Logistics page.

Onsite registration and check-in at our Friday host hotes in Arlington can become congested with waiting participants. Often, it is crowded for the hour following registration opening and then again in the late afternoon. A good time to register is in the mid-afternoon, between these two “rushes.” Here’s a suggestion – if it is crowded at registration when you arrive, go instead to bike inspection and complete that task. Bikes can be stored at no cost in the secure room at our host hotel Friday evening and picked up early the following morning (no need to bring it to your room).

If you are a member of a team, arrange with a colleague to bring your bike to bike inspection at the host hotel on Friday afternoon. Your colleague can also check you in at registration and pick up your jersey and goodie bag. If you are not a member of a team, participants can check in early Saturday morning and complete their bike inspection.

World T.E.A.M. transports small overnight bags from our host hotels in Arlington to Frederick on Saturday and then to Gettysburg and back to Arlington on Sunday. Be sure that your bag is clearly identified so you can find it. Look for the appropriate box truck to transport your bag at the ride start each day. Bags can also be retrieved in Gettysburg if you have alternate transportation planned for Sunday afternoon. If you are taking a bus back to Arlington on Sunday afternoon, your bike or hand cycle will also be transported to the host hotel by truck for pick up.

Standard bicycle touring gear is recommended for Face of America participants. This includes a required bicycling helmet, a pair of cycling shorts, cycling gloves and cycling shoes. All participants will receive at check-in the official 2019 Face of America jersey; many riders wear their own jerseys on Saturday, then switch to the Face of America jersey for Sunday and the big finish in Gettysburg. Other riders wear the current ride jersey both days. It is always a good idea to have some sort of cycling rain coat or shell in case of rain (some riders will also bring a light vest or jacket for early morning riding when it is cool). Sunglasses and sun screen are a must if it is sunny. A small, lightweight day pack is helpful to carry a few items with you during the ride. If you have a camera, bring it along and post your photos and short videos to Facebook and other social media!

Face of America is a fully-supported bike and hand cycle ride. This means that free SAG wagons – passenger vans with trailers – travel with the ride from Arlington to Frederick to Gettysburg. SAG wagons can be found throughout the ride group, usually near the front, one near the middle and one at the end. If you get tired, or if your bike has a flat or unexpected mechanical problem, pull off to the side of the road and wait for a ride marshal. The marshal will flag down a SAG wagon – the driver or assistant will help you load your bike onto the trailer and you can ride as a passenger to the next rest stop.

The Routes and GPS Tracking section of our Face of America Event Logistics page will include downloadable PDF format maps of our route. In addition, a GPS data file will be available for downloading. Note that these maps and the file will represent the route as permitted with local agencies. There can and most likely will be last-minute adjustments to the routes depending on local conditions and construction. We’ve posted our 2018 maps and data file as an example of the route in the past.

Many able-bodied riders have never participated in a bicycle ride with participants on recumbent bikes and hand cycles. You’ll find that many of the adaptive riders with disabilities are exceptionally fit and can keep up with the able-bodied riders. Keep in mind, though, that many of the riders on hand cycles will slow while climbing hills. And, on long descents, they’ll ride at very high speeds. To avoid any accidents or unpleasant moments during the ride, always keep to the right, allowing faster riders to pass safely. Listen for commands from riders and from bike marshals. While the Face of America is on a controlled course with bike marshals and moto escorts, remember you still are riding on open public roads. Be aware of your surroundings – watch for drivers pulling unexpectedly into the ride or trying to pass. And, watch for the safety of your companion riders. Sometimes, deep in conversation, riders will not notice a potentially dangerous situation – let them know.

The Face of America is all about teamwork and cooperation, and many of the participating riders with disabilities welcome assistance in climbing the steeper hills. Please ask first, though, as some participants prefer to climb hills on their own (some will even post “do not help” signs on their hand cycles!). If you are interested in regularly assisting hand cyclists with their “push poles,” plan on attending our free training clinic at our host hotels on Friday afternoon. You’ll find it worth your time to help an adaptive athlete.

All participating riders are alerted by ride marshals of important information in emergencies – please follow the directions of the marshals, who are watching for your safety. If you are involved in a riding accident, or witness an accident, alert a ride marshal immediately for timely assistance.

Riding at Face of America doesn’t mean you have to go hungry, or stop at convenience stores along the way. During the ride, rest stops about every ten miles offer riders water and sports drinks to replenish bottles, as well as quick energy snack foods such as fruit. At the Friday evening dinner at our host hotel, a full buffet is offered. This meal usually includes pasta, some meat (such as chicken or fish), vegetables and a salad. Dessert is also available following the meal. Cash bars provide beverages. If you have food allergies or food preferences, note that salad will be your primary food. Plan accordingly. For each route, lunch will be provided on Saturday (a selection of sub sandwiches, chips, a beverage and a cookie) but dinner in Frederick will be on your own. Fortunately, there are several restaurants near the hotels in Frederick. Participating adaptive athletes and their attending caregivers will be provided with dinner options on Saturday evening. On Sunday early afternoon, all participants can join the outdoor lunch in Gettysburg – this usually includes standard picnic food. Volunteers from Gettysburg offer participants a huge selection of tasty desserts, from cakes to pies to cookies, fudge, brownies, etc. to complete your day.

Meals for the Face of America are limited to registered participants and to registered caregivers for participating adaptive athletes with disabilities. If you have a friend or family member who would like to enjoy a meal, additional banquet and Sunday lunch meal tickets may be purchased from our Face of America online store. Note: our Saturday lunches are provided only to Face of America participating athletes, registered caregivers and qualifying volunteers.

Some Face of America participants consider the Friday dinner in Arlington to be optional, even though the meal is included in each rider’s registration fee. The annual dinner is a great opportunity to meet and greet other ride participants, as well as enjoy a tasty meal. Critical information about the ride and World T.E.A.M. is provided following the meal. If you do not attend, you will be at a disadvantage during the weekend.

ll caregivers who accompany participating adaptive athletes are required to register for Face of America – caregivers should use the private registration link provided to all accepted adaptive athletes by email message. For caregivers who intend to ride, they will need to pay the required registration fee for the appropriate ride category and meet the category commitment by the specified deadline. Any bike rental is the responsibility of the caregiver. During the registration process, the athlete must list their associated caregiver, even if they register as a participating athlete. World T.E.A.M. asks that athletes restrict caregivers to family members – a wife or husband, a parent or sibling, who are specifically required for the adaptive athlete’s well-being and care. Friends are not usually considered as caregivers. Registered caregivers will either ride in our complimentary caregivers bus on Saturday and Sunday, or will drive their own personal vehicle.

Owing to our insurance policy and permitting regulations, we require each person who is riding a bicycle, hand cycle or recumbent bike in Face of America register as a ride participant. Persons driving private vehicles must not follow the riders, or drive within the group, as our Face of America ride permits are specific as to the number of authorized vehicles in the caravan. If you are driving, use an alternate route to reach rest areas, lunch stops, and hotels (you’ll find alternate routes will allow you to reach these locations quickly, without the traffic congestion and backups that occur along the ride route).

All participants who are returning to the host hotel in Arlington following Face of America should register for the specific Sunday afternoon return bus from Gettysburg. These optional free buses will leave Gettysburg at approximately 3 p.m. Sunday, and will arrive at our host hotel in Arlington between 5 and 6 p.m. You must have registered to ride the bus. Seats can be reserved at the time of registration, but if you didn’t reserve your seat at that time, you may do so through an email message. Note there are a limited number of available seats, so do not wait until the last moment to make a reservation. If you are meeting friends or family in Gettysburg on Sunday afternoon, you do not need a bus ticket. There also is an late Friday morning bus from Gettysburg to Arlington – this is convenient for riders from the north and west who wish to travel directly home following the ride conclusion. Contact Anthony McDonald for additional information regarding this bus and to make a reservation. Tickets are $25.00 each for this Friday bus.

Through support by our sponsors and partners, World T.E.A.M. covers the costs of lodging for all registered adaptive athlete participants for Friday and Saturday evenings (important note: the participant must cover their own incidental costs, such as room service, Internet service, etc.).  Registered adaptive athletes also receive meals at no cost, a bicycle or hand cycle rental if needed. First-year adaptive athletes receive transportation assistance, including gas reimbursement for private vehicle travel or air transportation if from outside the Washington D.C. area.

World T.E.A.M. has a rental bike coordinator who contacts all registered adaptive athletes by email message to determine if a rental is needed. This contact may be made by telephone or by email message. The coordinator will make arrangements for an appropriate bike rental. Athletes should bring their own bicycle helmet, though we do have a limited number of helmets available to borrow.

Registered caregivers for participating adaptive athletes are welcome to ride our complimentary caregivers’ shuttle provided by World T.E.A.M. on Saturday and Sunday. The shuttle leaves the host hotel later than the riders, so there is extra time to pack up personal gear for the caregiver and the adaptive rider.

If you are a registered, active participant and find that you are unable to start the ride on Saturday or on Sunday owing to injury or other reasons, you will be directed to ride in our caregivers shuttle to that day’s ride conclusion. Our sag vehicles are reserved for athletes who have mechanical issues or are unable to continue for various reasons. These athletes are provided transportation to the next rest stop, where they are expected to again ride their bike. The caregivers shuttle leaves after the ride has departed, so you will have time to relax before traveling.

For all participants, if you find you are unable attend Face of America, notify World T.E.A.M. as soon as possible by email message. You may change your registration to our virtual participant category if you want to remain active in the event, useful if you are a member of a team. If you do decide to cancel your participation altogether, you will receive a full refund to your credit card for your registration fee if the request is made by March 1. Please be aware your refund may be one or two dollars less, as some credit card companies charge a processing fee. Donations are not refundable, but you can assign them to another participant or to your team. For all cancellations after March 1, there is no refund for registration fees. In addition, ticket purchases for meals are not refundable. For our adaptive athletes and caregivers, if you have already received a transportation or lodging confirmation from our coordinators, you may be liable for the full cost of the reservation if your cancellation is not owing to official military orders or a medical emergency. Include a full explanation and any accompanying documentation (such as a doctor’s statement on the physician’s letterhead) with your email notification to avoid a charge to your provided credit account.

World T.E.A.M. greatly appreciates our new and returning volunteers! Individuals who have an interest in volunteering for Face of America ride need to first register online through this site. During the registration process, volunteer candidates can indicate the days they are available, their interests and their volunteer background. Our ride volunteer committee will review all interested volunteer candidates and look for a match for days and interests. If you match one of the available opportunities, you will be contacted directly by the appropriate committee coordinator. If you do not hear from a volunteer coordinator, a matching opportunity has not been found – please do not show up at the ride planning to help. Contact may take weeks or even a month or longer from the date of registration. Volunteers may need to complete and submit a World T.E.A.M. volunteer agreement to participate. All confirmed volunteers will receive a volunteer tee-shirt, and may qualify for meals and lodging. Check with your volunteer coordinator to see what you receive for your assistance.

There are several reports available for review and downloading by team captains through the team page. After logging into their team page through their user center, the overview tab offers team highlights. This information includes the total amount raised by the team, general team donations, donor names and amounts, and a listing of team members. Captains can view and download a donation report, a general team donation report and a team member donation report. Also available is a team member report, which provides names and information about registered team members.

Athletes and volunteers who register for Face of America are automatically added to our event email distribution list. If you have not been receiving regular emailed communication from World T.E.A.M. regarding the event, you may need to whitelist our domain – worldteamsports.org – in your email service so mail is delivered. In many instances, mail may be delivered, but end up in your spam folder (this is particularly true for major free services such as Gmail or Yahoo). Please review your spam filter to see if the emails are waiting – if they are, identify as “not spam” and move to your in-box. You may also need to whitelist the address. If you are a returning athlete or volunteer, it is also possible that you may have at some point in the past opted out of incoming emails from our email service. If this is the case, you may opt back into the active list.

World T.E.A.M.‘s name contains an acronym. T.E.A.M. is short for “The Exceptional Athlete Matters,” which is a guiding light in our non-profit organization’s mission. To learn more about our organization’s exceptional history over this last quarter century, visit our History page at our corporate website.

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