FAQ

Frequently Asked Questions

Athletes prepare for the start of Face of America Liberty 2017.

Have a question? We have answers.

TECHNICAL ISSUES

World T.E.A.M. recommends using Microsoft Edge, Safari and Firefox for the Face of America website. Chrome can also be used, but it is not recommended as user plugin programs may create issues. Using older browsers, such as Microsoft Internet Explorer, are not recommended. It is also recommended to reach the site using newer operating systems, such as Windows 10 or the latest version of Android and Mac OS.

Returning athletes and volunteers from previous Face of America events need to create a new user account, specifying a new user name and password. Old account information from 2014-2017 was not carried over to the new site. Account information from the 2018 Face of America is still valid.

If you already created an account for this year’s ride and forgot your password, you may request a password reset through our Login page.

If you are adding content to your Face of America Liberty participant fundraising page, keep in mind that pop-up blockers may cause issues with the online software. If you have a pop-up blocker, disable it for the site.

Mozilla Firefox, Microsoft Edge and Safari are preferred browsers for the software. Google Chrome is not recommended, as plugins can create issues, and Internet Explorer older than version 10 can also have issues.

Also, there are limitations as to the digital images that you can post to your page. You can upload a 4MB image to your participant page, but be aware that the maximum pixel size for the image is 300 x 127. Anything larger than that will be rendered at 300 x 127 pixels when viewed in your participant center.

You can import contacts to your participant center to use in outgoing fundraising emails. Your page can be linked to your personal email account for distribution through Gmail, Yahoo, Outlook and AOL. Also, you may link your page to your Facebook account, allowing posting of stories to help in fundraising.

Your online Personal Center includes the capability to send email messages to an uploaded contact list. This service is helpful to help raise funds in support of your ride. Using a spreadsheet software program such as Microsoft Excel, create a list of your contacts that includes only these required fields: Email, First Name and Last Name (the column heads must exactly match the case shown). Add these headers to your columns and save as a comma-delimited (.csv) format file. Log into your Personal Center using your user name and password. Click on the Communications tab. From this tab, you can upload your contact file to your Personal Center using the Excel logo upload function (you can also import contact records from Gmail and Yahoo). When your file is uploaded, your records will appear in your main address book on the left. At this point, you can create your personal email communication – we’ve provided a few templates from which to choose. Select from your personal contact the records for distribution and click on the red send box in the lower right to mail. Prefer to mail directly from your own email program? Use the “Select Text” option to copy and paste.

REGISTRATION

World T.E.A.M. encourages individual riders to join teams to participate in Face of America Liberty. Participants are not required to do so, however, and may register as individual riders.

Contact World T.E.A.M. by email and our team will attempt to make a correction or an addition within the registration software. We can add you to a team if requested. If you registered in an incorrect rider category, we will transfer your registration, but be aware some personalization to your online fundraising page may be lost in the process. Please be specific in your request.

Participant categories in the Face of America Liberty registration system have pre-determined limits according to the maximum riders allowed through our organization’s ride permits. If a particular category is missing, that means it has reached capacity. For some categories, waiting lists of interested riders may be established. Riders on waiting lists will be notified directly by World T.E.A.M. by email message if an opening becomes available. To add your name to the World T.E.A.M. Adaptive Athlete waiting list, complete our online questionnaire. We’ll select from this list as positions become available. Note that all adaptive athletes who are accepted for participation will receive an email message containing a private link to the registration page. Only by using this link will the category be available for selection.

Our Face of America Liberty registration and fundraising site uses coding cookies to remember previous visitors, so if you discover you are running into difficulties in registering online (or are having problems in donating to a rider), try clearing your Internet browser memory and cache. In most browsers, you can clear the history through the browser’s “Tools” or “Options” tab. Alternately, if you have more than one browser available on your computer, try using your alternate browser. This often happens when two or more participants use a single computer to register.

TRAVEL

If you are an athlete making your own air transportation arrangements to New York for Face of America Liberty, you should select a return flight home that leaves no earlier than 9 p.m.

The ride arrives in West Point, about 60 miles north of the city, at about 3:00 p.m. Return buses to the ride start at Phelps Hospital in Sleepy Hollow leave between 4:00 p.m. Depending on traffic, the drive will take about an hour. Buses return direct to the host hotel, so athletes traveling by air will need to determine their personal transportation back to the city, be it by Uber, or by using the Metro North Railway.

With additional time suggested for TSA screening at the airport, any flight scheduled prior to an 9 p.m. departure may be difficult or even impossible to make. Avoid air transportation stress by scheduling a later flight or early the following morning.

For our 2018 Face of America Liberty ride to West Point, all adaptive athletes are responsible for their own transportation arrangements and costs to and from the ride start at Phelps Hospital in Sleepy Hollow, New York.

LODGING

Owing to room availability at the host hotel, participants should make their room reservations as soon as possible for the best selection. It is recommended your reservation be made by early August if possible. Our Event Logistics page provides information regarding the hotel and lodging options.

World T.E.A.M. recommends that if you do not drive to Face of America Liberty and have your vehicle available for storage, you may talk to the hotel for storage options during Saturday. There may also be some room available for storage in the World T.E.A.M. office at the hotel.

All adaptive athletes will need to make their own lodging and transportation arrangements and cover these costs for the 2018 Face of America Liberty.

MEALS

Riding at Face of America Liberty doesn’t mean you have to go hungry, or stop at convenience stores along the way. During the ride, rest stops about every ten miles offer riders water and sports drinks to replenish bottles, as well as quick energy snack foods such as fruit. Lunch will be provided on Saturday along the route (a selection of sub sandwiches, chips, a beverage and a cookie). At the ride conclusion at West Point, all participants are welcome to enjoy a snack with the group before departing.

PARTICIPANT CHECK-IN

Onsite check-in at our Friday host hotel can become congested with waiting participants. Often, it is crowded for the hour following registration opening and then again in the 30 minutes to closing. A good time to register is midway between these two “rushes.” Here’s a suggestion – if it is crowded at registration when you arrive, check in at the hotel and bring your bike to the storage room. Bikes can be stored at no cost in the secure room at our host hotel Friday evening and picked up early the following morning (no need to bring it to your room).

THE RIDE

Standard bicycle touring gear is recommended for Face of America Liberty participants. This includes a required bicycling helmet, a pair of cycling shorts, cycling gloves and cycling shoes. A cycling jersey is comfortable, but not required. It is always a good idea to have some sort of cycling rain coat or shell in case of rain (some riders will also bring a light vest or jacket for early morning riding when it is cool). Sunglasses and sun screen are a must if it is sunny. A small, lightweight day pack is helpful to carry a few items with you during the ride. If you have a camera, bring it along and post your photos and short videos to Facebook and other social media!

Face of America Liberty is a fully-supported bike and hand cycle ride. This means that free SAG wagons – passenger vans with trailers – travel with the ride from the ride start to the finish at West Point. SAG wagons can be found throughout the ride group, usually near the front, one near the middle and one at the end. If you get tired, or if your bike has a flat or unexpected mechanical problem, pull off to the side of the road and wait for a ride marshal. The marshal will flag down a SAG wagon – the driver or assistant will help you load your bike onto the trailer and you can ride as a passenger to the next rest stop.

The Routes and GPS Tracking section of our Face of America Liberty Event Logistics page will include downloadable PDF format maps of our route. In addition, a GPS data file will be available for downloading. Note that these maps and the file will represent the route as permitted with local agencies. There can and most likely will be last-minute adjustments to the routes depending on local conditions and construction.

Many able-bodied riders have never participated in a bicycle ride with participants on recumbent bikes and hand cycles. You’ll find that many of the adaptive riders with disabilities are exceptionally fit and can keep up with the able-bodied riders. Keep in mind, though, that many of the riders on hand cycles will slow while climbing hills. And, on long descents, they’ll ride at very high speeds. To avoid any accidents or unpleasant moments during the ride, always keep to the right, allowing faster riders to pass safely. Listen for commands from riders and from bike marshals. While the Face of America Liberty is on a controlled course with bike marshals and moto escorts, remember you still are riding on open public roads. Be aware of your surroundings – watch for drivers pulling unexpectedly into the ride or trying to pass. And, watch for the safety of your companion riders. Sometimes, deep in conversation, riders will not notice a potentially dangerous situation – let them know.

Face of America Liberty is all about teamwork and cooperation. Many of the participating riders with disabilities welcome assistance in climbing the steeper hills. Please ask first, though, as some participants prefer to climb hills on their own (some will even post “do not help” signs on their hand cycles!). You’ll find it worth your time to help an adaptive athlete if you have had experience at other rides such as Face of America Liberty in pushing.

All participating riders are alerted by ride marshals of important information in emergencies – please follow the directions of the marshals, who are watching for your safety. If you are involved in a riding accident, or witness an accident, alert a ride marshal immediately for timely assistance.

Owing to our insurance policy and permitting regulations, we require each person who is riding a bicycle, hand cycle or recumbent bike in Face of America Liberty register as a ride participant. Persons driving private vehicles must not follow the riders, or drive within the group, as our Face of America Liberty ride permits are specific as to the number of authorized vehicles in the caravan. If you are driving, use an alternate route to reach rest areas, lunch stops, and the finish at West Point (you’ll find alternate routes will allow you to reach these locations quickly, without the traffic congestion and backups that occur along the ride route).

All participants who are returning to the ride start at the Phelps Hospital in Sleepy Hollow following Face of America Liberty should register for the specific Saturday afternoon return bus from West Point. This optional free bus will leave West Point at approximately 4 p.m., and will arrive at our ride start at about 5 p.m. You must have registered to ride the bus. Seats can be reserved at the time of registration, but if you didn’t reserve your seat at that time, you may do so through an email message. Note there are a limited number of available seats, so do not wait until the last moment to make a reservation. If you are meeting friends or family at West Point Saturday afternoon, you do not need a bus ticket.

FUNDRAISING

World T.E.A.M. requires that all participant categories meet or exceed their listed minimum fundraising goal by the commitment deadline. If you have not met your category commitment, your credit card on file will be charged the remaining amount to meet your minimum. You can receive refunds to your credit card if additional donations arrive following the commitment deadline – please send an email listing the donations and amounts.

Many teams work together at Face of America Liberty to organize combined fundraising events in support of their team members. These include happy hours at local restaurants, comedy fundraisers, and more. For potential ideas and strategies, please visit our fundraising page. In addition to helpful forms for downloading and printing, you will also find a selection of tips and ideas for group and individual fundraising.

All registered athletes must meet their category fundraising commitment to participate. Teams are not permitted to combine fundraising raised by individual members. After September 1 and prior to the commitment deadline, however, team captains may submit an email request for the distribution of team funds raised in a group fundraising event or by direct team donation to specified team members to assist them in meeting their minimum.

Almost everyone has a Facebook account, and Facebook makes it easy to raise funds for nonprofit organizations by offering a donate button you can include in posts. However, donations raised through Facebook have some drawbacks that will require additional effort by you as a fundraiser.

First, donations are not made to World T.E.A.M. but to Facebook’s non-profit owned for profit corporation, Network for Good. Donations are processed by Network for Good and transferred to World T.E.A.M. following the 15th of each month. This means it may take up to six weeks for the donation to arrive.

Donations are also provided anonymously – there is no indication from Network for Good as to who made the donation or to whom the credit should be applied.

To receive credit for your personal fundraising account, you will need to submit by email a complete listing of the donations and the dates of the donations, including the donor name (and address if available). If you are participating in more than one World T.E.A.M. event, you also will need to designate to which event the donations should be applied.

Owing to these factors, it is a better choice to include in your Facebook post a link direct to your personal fundraising page. Your donations will be directly credited to your account within minutes of the donation, and your donor will receive an acknowledgement from World T.E.A.M., rather than from Network for Good.

Incoming donations and sponsor support for Face of America Liberty primarily covers event costs. This includes costs such as permitting, meals, rider jerseys, SAG wagons, rest stops, etc. If there are funds remaining following paying of all ride expenses, these are applied to upcoming inclusive World T.E.A.M. events across the country.

World T.E.A.M. is a federally-recognized 501(c)3 not-for-profit entity based in Holbrook, New York and incorporated in North Carolina. Detailed financial information about the organization, including IRS Form 990s for most years dating back to 1994, complete financial statements from 2010-2016, and annual reviews can be found on our organization’s financial page. Since we are a small organization with only a few staff members, in 2017, about 89 cents of every incoming dollar went directly toward supporting our sporting events and our participating athletes.

Participants who receive checks from donors in support of their fundraising should package and mail these to World T.E.A.M.’s national office in Holbrook, New York. Please include a note as to which fundraising account should be credited. All checks must be received no later than Wednesday, September 19 to be added to your rider and team fundraising commitment. After that date, please bring checks with you to rider check-in and registration. Our mailing address for donations is:

World T.E.A.M.
Face of America Liberty 2018
4250 Veterans Memorial Hwy, Ste 420E
Holbrook NY  11741-4020

Please note that checks are processed by our finance office in batches, and only twice weekly. So, please allow up to three weeks for processing and adding to your online fundraising page. Once the checks are entered, and are posted, you will receive an automated email listing the donation. Donors receive emailed acknowledgements only when they include an email address with their donation. Our non-profit organization mails acknowledgement letters for our larger donations, usually $250 or more.

Optionally, you may enter your checks as pledges on your fundraising site prior to mailing. Here is the procedure to enter your pledged checks:

  1. Log into your personal fundraising center.
  2. On your Overview tab, you’ll find a red box “Enter Gifts” in the lower left corner. Click on this.
  3. On the pledge page, select your donation pledge (if not one of the set amounts, type in the amount in the box).
  4. In the method of payment, click on the drop-down menu to the right and select “Check.”
  5. Enter the check number.
  6. If the donor wants to be on your Honor Roll, type in the name and click the box if you want to show the amount.
  7. Add the personal information where indicated. The fields with asterisks are required; if you want an acknowledgement to be sent at the time of the donation processing, enter the email. The full address should be entered for larger donations of $250 or more, as we will mail printed acknowledgement letters to donors.
  8. Click on the green submit button in the lower right.

Many larger businesses offer employees matching funds for charitable causes. If your company is one that offers matching funds, you will need to first work with your human resources office to arrange for the corporate donation. Often, the company or their corporate giving partner will contact World T.E.A.M. to inquire if a donation has been made and to confirm the dollar amount. Once we have confirmed, the matching donation will be mailed to us within a month or six weeks. We can credit your account once the donation has been received, but you should continue to monitor.

MISCELLANEOUS

For all participants, if you find you are unable attend Face of America Liberty, notify World T.E.A.M. as soon as possible by email message. You may change your registration to our virtual participant category if you want to remain active in the event, useful if you are a member of a team. Registration fees and donations are not refundable. You can assign donations to another participant or to your team if you wish.

World T.E.A.M. greatly appreciates our new and returning volunteers! Individuals who have an interest in volunteering for Face of America Liberty need to first register online through this site. During the registration process, volunteer candidates can indicate the days they are available, their interests and their volunteer background. Our ride volunteer committee will review all interested volunteer candidates and look for a match for days and interests. If you match one of the available opportunities, you will be contacted directly by the appropriate committee coordinator. If you do not hear from a volunteer coordinator, a matching opportunity has not been found – please do not show up at the ride planning to help. Contact may take weeks or even a month or longer from the date of registration. Volunteers may need to complete and submit a World T.E.A.M. volunteer agreement to participate. All confirmed volunteers will receive a volunteer tee-shirt, and may qualify for meals and lodging. Check with your volunteer coordinator to see what you receive for your assistance.

There are several reports available for review and downloading by team captains through the team page. After logging into their team page through their user center, the overview tab offers team highlights. This information includes the total amount raised by the team, general team donations, donor names and amounts, and a listing of team members. Captains can view and download a donation report, a general team donation report and a team member donation report. Also available is a team member report, which provides names and information about registered team members.

World T.E.A.M.‘s name contains an acronym. T.E.A.M. is short for “The Exceptional Athlete Matters,” which is a guiding light in our non-profit organization’s mission. To learn more about our organization’s exceptional history over this last quarter century, visit our History page at our corporate website.

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